February 16, 2021
CHALLENGE
A leading aircraft lessor needed to provide its growing staff with a repeatable, end-user training for Leasepoint®, along with well-structured and formatted manuals and desktop procedures for effective system use.
Zeevo designed and facilitated a custom, scenario-based training and led multi-departmental training sessions, both in-person and remotely, supported by Zeevo-authored end-user manuals and desktop procedures.
APPROACH
- Designed and led a multi-departmental Leasepoint training on-site with the client and recorded the session for future reference
- Conducted Q&A follow-up sessions to address user-specific challenges and scenarios to ensure every position was operating and using the system efficiently
- Refined the client’s data governance, practices, and policies, and developed manuals and desktop procedures, covering system admin, contracts data, technical data, maintenance reserves, and business data system requirements
OUTCOME
- The client benefited from a high-quality and fully customized training session where all attendees received instruction tailored to their individual needs
- Provided well-structured and formatted user manuals and repeatable training materials easy to follow and retain on a go-forward basis by current and future end-users
- Delivered recommended enhancements for data management, data remediation, and set-up
ZEEVO’S VALUE ADD
- Delivered scenario-based Leasepoint expertise anchored in the knowledge of the ins and outs of the system, including an in-depth understanding of the system’s framework, behavior, constraints, and strengths of the
- Provided relevant guidance and insights to management to design a repeatable training curriculum, specifically relevant to the platform’s internal skillsets and enterprise needs
- Provided external personnel to coordinate, facilitate, and lead training sessions
- Assisted with logistics communications from supervisors to staff while on site to ensure the availability of requisite staff for attendance of training sessions
- Zeevo is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors
DOWNLOAD CLIENT CASE STUDY (.pdf)
Related reads:
LET’S TALK
John McCartney
Phone: +1 760 933 8607
jmccartney@zeevogroup.com